Policy
At Alireza Originals, we are committed to providing a seamless shopping experience for all our customers. All the products available in our store require shipping, and we proudly serve customers both domestically and internationally.
We offer a variety of shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping. You can easily select your preferred shipping method during the checkout process.
Shipping charges are calculated based on several factors, such as the chosen shipping method, order weight, dimensions, and your delivery destination. You'll see the total shipping cost displayed at checkout before finalizing your purchase. We may also offer promotions or discounts on shipping from time to time, so be sure to check for any ongoing offers.
Our dedicated team works diligently to process and dispatch your orders as promptly as possible. Shipping times may vary based on your location, selected shipping method, and product availability. During the checkout process, we will provide an estimated delivery date, and you will receive a tracking number to monitor your shipment's progress.
For our international customers, please be aware that we do not handle customs clearance. Any applicable customs duties, taxes, or import fees imposed by your country's customs authorities are the responsibility of the recipient. It is advisable to consult your local customs office for specific information regarding potential charges.
Please note that the artworks available in our store do not come with a frame. Frames and framing services are not included in the purchase. If you wish to have your artwork framed, you can explore framing options independently.
Additionally, please note that the packaging for our artworks varies depending on the type of product. Acrylic on paper products are carefully packaged in sturdy tubes to ensure their safe delivery, while acrylic on canvas pieces come with a protective wooden structure integrated into the canvas itself to prevent damage during transit.
It's important to be aware that the color grading of the artworks you see on our website may differ slightly from the actual paintings due to variations in monitor settings and screen calibration.
We are pleased to offer free shipping to customers within Europe. For customers outside of Europe, shipping costs will be calculated separately based on the shipping method, order weight, dimensions, and delivery location. Please note that we exclusively offer express shipping options to ensure the safe and timely delivery of your artwork.
Throughout the shipping process, we will keep you informed with email notifications, including order confirmation, shipment tracking information, and delivery confirmation.
Accurate and complete shipping information is crucial. Please ensure that you provide the correct shipping details during checkout to avoid delays or non-delivery resulting from incorrect or incomplete addresses.
If you have any questions or concerns about your shipment, our dedicated customer support team is here to assist you. We are committed to ensuring your shopping experience with us is as smooth as possible.
At Alireza Originals, we highly value your satisfaction and aim to provide dependable shipping services. We appreciate your trust in us as your art supply provider and look forward to serving your creative needs.